Digital Product Returns
The Cleaning Planner is a digital Google Sheets template delivered electronically. No physical item is shipped, so physical returns do not apply.
When a Refund May Be Considered
- You were charged more than once for the same order.
- Your payment was successful but access to the purchased product was not provided.
- The digital product has a technical problem that prevents it from working as described, and the problem cannot be resolved.
When a Refund Is Generally Not Available
- You have received working access to the digital product and it functions as described.
- You do not have a Google account needed to make your own copy.
- You choose not to use the product after receiving access.
- The issue results from using or modifying the template outside Google Sheets.
How Requests Are Reviewed
Each request is reviewed based on the order and the details of the issue. Where possible, we may first try to resolve an access or technical problem.
To help us review a request, provide your order number, payment reference if available, and a brief description of the problem.
Refund Processing
If a refund is approved, it will normally be sent to the original payment method. The time taken for the funds to appear depends on the payment provider and the customer's bank.